Sales Support Manager

Sales Support Manager
Location: Smethwick
Salary: £32,000 to £35,000 (Depending on experience)
The Role
An exciting opportunity has arisen for an experienced Sales Support Manager to join a well-established and growing business based in Smethwick. This is a varied role that combines sales administration, customer account management and export coordination, supporting both UK and international customers.
The successful candidate will play a key role in ensuring customer orders are processed efficiently, maintaining excellent customer relationships and supporting the wider sales team.
Key Responsibilities

• Manage customer sales orders from receipt through to delivery
• Process quotations, sales orders and customer invoices
• Coordinate delivery schedules and ensure customer deadlines are met
• Prepare and manage export documentation in line with current legislation
• Act as the main point of contact for customer enquiries via telephone, email and face-to-face
• Build and maintain strong relationships with UK and overseas customers
• Provide accurate updates to customers regarding order progress and delivery schedules
• Liaise with internal departments to communicate customer demand and purchasing requirements
• Support the external sales team with day-to-day account management
• Manage key customer accounts and ensure high levels of customer satisfaction
• Complete daily cash reporting and petty cash administration
• Assist with additional administrative duties as required

About You

• Previous experience within a sales support, sales administration or account management role
• Experience processing customer orders from enquiry through to completion
• Knowledge of export procedures and documentation would be highly advantageous
• Excellent customer service and communication skills
• Strong organisational skills with the ability to prioritise a busy workload
• High levels of accuracy and attention to detail
• Good working knowledge of Microsoft Office, particularly Excel and PowerPoint
• The ability to work both independently and as part of a team
• A proactive approach with excellent problem-solving skills
• Experience working within a manufacturing or engineering environment would be beneficial

What's on Offer

• Permanent, full-time position
• Salary of £35,000, negotiable depending on experience
• Opportunity to join a stable and growing business
• Varied role with responsibility and autonomy
• Supportive working environment with opportunities to develop your skills

If you have strong sales support and customer account management experience and enjoy working in a fast-paced environment, we'd love to hear from you. Apply today to find out more.

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