Sales Support Executive

An opportunity to grow with a business that's genuinely going places - and one that shares its success with the people who help build it.

Our client is an established, employee-owned fire and life-safety systems business, headquartered in the West Midlands and operating nationwide. They design, install, commission and maintain fire alarm, life safety and security systems for multi-site commercial customers - with particular strength in large residential blocks and student accommodation.

Built organically since the mid-2000s, this is a business with real roots, a loyal customer base, and a team that takes pride in what they do. And because it's employee-owned, when the business does well - everyone does.

The role

They're now looking for an Internal Sales Executive to join their Fire & Security team - a role that sits at the heart of the commercial operation and offers a genuine pathway into account management for the right person.

The day-to-day is focused on producing accurate remedial quotations from engineer recommendations and supporting a team of National Account Managers to progress opportunities and deliver excellent customer service.

You will:

• Prepare accurate remedial quotations for Fire & Security works
• Support National Account Managers with quote follow-up, customer communication, and admin
• Liaise with engineering and service teams to clarify scope, parts, labour, and compliance requirements
• Manage inbound enquiries and provide timely, professional responses by phone and email
• Maintain CRM records, quote logs, and pipeline updates
• Chase approvals and support order progression and handover to operations
• Help with stock management and reporting

Who we're looking for

• Experience in a quotes, sales support, or account management environment
• A technically minded approach — some electrical or security systems knowledge would be a bonus but not required
• Confident communication skills and a genuine commitment to customer service
• Strong attention to detail and the ability to manage multiple priorities

What's on offer

• Up to £32,000 base salary, depending on experience
• OTE on top of base through individual performance
• Company-wide bonus — because as an employee-owned business, the success is shared
• Extensive training on company products and services
• A clear progression path into a National Account Manager role
• Early finish Fridays
• 21 days annual leave, pension, and on-site parking
• A friendly, supportive office where people actually enjoy coming to work

If you're looking for a role where you can learn, grow, and be rewarded for your contribution — this is worth a conversation.