Sales Support Coordinator

Sales Support Coordinator

Location:-Waterlooville
Type:-Full-Time, Permanent
Hours:-Office-based, Monday to Friday, 8.30am to 4.30pm and-9:00am 5:00pm

Are you an experienced Sales Support candidate looking to join a well-established and growing business? If you enjoy building strong customer relationships, this could be the ideal role for you.

This position offers the chance to join a company with an excellent reputation for staff retention, a supportive team culture, and long-term stability. You''ll play a key role in managing customer accounts, processing orders, preparing quotations, and ensuring a smooth and positive experience for every client.

Key Responsibilities:

• Manage incoming customer enquiries and process orders from business clients.
• Prepare accurate quotations based on customer specifications.
• Process and track orders from start to finish, ensuring accuracy and attention to detail throughout.
• Maintain regular contact with existing customers to build strong, ongoing relationships.
• From time to time proactively contact customers who haven''t ordered recently to explore new opportunities.
• Liaise with internal teams, including warehouse and logistics, to ensure orders are fulfilled on time.
• Handle numbers confidently, including pricing calculations, order volumes, and discounts.
• Resolve customer issues quickly and professionally, maintaining a high standard of service.

About You:

• Previous experience in sales support, sales administration, or customer account management is essential.
• Confident handling numerical tasks such as pricing, quotations, and order calculations.
• Professional, confident phone manner, you''ll regularly liaise with customers by phone, so clear communication is key.
• Organised and proactive, able to manage multiple tasks and meet deadlines under pressure.
• Strong attention to detail, especially when working with customer specifications and orders.
• GCSEs (or equivalent) in Maths and English required.

Why Join?

• Stable and well-established business with decades of success.
• Excellent job security and low staff turnover, many employees have long-term careers here.
• Supportive, collaborative team culture where your work is valued.
• Comprehensive training and onboarding to help you settle into your role.

Additional perks include:

• Increased holiday with service + birthday off
• Flexible holiday options
• Opportunity to accrue hours for early Friday finishes
• Life insurance & 5% company pension contribution
• Employee Assistance Programme
• Discount shopping scheme
• Casual dress Fridays

Hours:

Monday to Friday, 9:00am 5:00pm and 8.30am to 4.30pm (37.5 hours per week, including paid breaks)

About Rafferty Resourcing:

Rafferty Resourcing is an award-winning recruitment agency specialising in head office recruitment. Were proud to be working with this well-respected business on their search for a Sales Support Coordinator.