Sales Support and Customer Service Coordinator

Job Title: Sales Support and Customer Service CoordinatorLocation: Portsmouth (PO6) Hours: 07:30am-16:30 Monday to Friday (Office based)Salary: 30,000 - 35,000 (DOE) + 10-15% bonus + 22 days holiday (+Statutory) About the CompanyThis respected and growing organisation operates within a technical and service-led sector, supporting customers across multiple industries. With strong operational foundations and a collaborative culture, the business is actively investing in its internal sales capability to accelerate growth and increase market reach.What''s the role about?This is a varied and fast-paced position that combines customer service excellence with proactive sales support. You''ll act as a key point of contact for customers, ensuring enquiries are managed efficiently, quotations are processed accurately, and opportunities are followed up effectively.You''ll work closely with sales, operations, and management teams to help deliver an exceptional customer experience while supporting business growth.Key ResponsibilitiesManage customer enquiries via telephone, email, web enquiries, and digital communication channels.Prepare and issue quotations accurately and within agreed timescales.Process customer orders and maintain accurate records within company systems and CRM platforms.Follow up quotations, enquiries, and customer communications to maximise conversion opportunities.Build and maintain strong relationships with existing customers, ensuring a high level of service ..... full job details .....