Sales Support & Customer Service Coordinator

Sales Support & Customer Service Coordinator (Agricultural Machinery)
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THE COMPANY

GM Stephenson Ltd are a well-established agricultural business operating across farming, grain storage and agricultural machinery sales.
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In this-newly created role, they are looking for an organised and proactive Customer Service & Sales Support professional to support the sales team and ensure customers receive a smooth, professional experience from sale through to delivery.
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This is a varied operational role combining customer service, sales administration, CRM management and stock coordination within a busy agricultural environment.

KEY RESPONSIBILITIES

• Provide sales support following machinery and equipment sales.
• Coordinate Pre-Delivery Inspections (PDI) and delivery scheduling.
• Manage CRM system, enquiries, quotes and sales pipeline.
• Maintain accurate stock listings and website updates.
• Raise and manage purchase orders and supplier communication.
• Handle customer enquiries, calls and front-office support.
• Follow up with customers after delivery to ensure satisfaction.
• Complete warranty paperwork and delivery documentation.
• Work closely with sales, workshop and yard teams to ensure smooth operations.

SKILLS & EXPERIENCE

Essential

• Experience in sales support, internal sales or customer service
• Strong organisation and administrative skills
• CRM or sales system experience
• Good IT skills (Office 365 or similar)
• Confident communicator
• Full UK driving licence

Desirable

• Agricultural or machinery sector experience
• Stock management or purchasing experience
• Knowledge of agricultural equipment or willingness to learn

WHY JOIN

• Varied role in a well-established agricultural business
• Opportunity to work closely with sales, customers and operations
• Key position supporting the end-to-end sales process

HOW TO APPLY

To apply or for more information, speak to Becki Moore at Westmoore Recruitment.-
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Westmoore Recruitment are an external employment agency and working in partnership with the employer.-
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All direct applications or third-party applications will be forwarded to Westmoore Recruitment.