Sales Support Advisor

Sales Support Advisor

Hedge End | £27-28K per annum | 25 Days Holiday + Pension + Health Cash Plan + Employee Discount | Permanent

Are you a Sales Support Advisor with excellent customer service skills and experience managing sales enquiries or CRM systems? A well-established manufacturer in Hedge End is looking for a customer-focused Sales Support Advisor to join its Commercial team. You will act as a key point of contact for customer enquiries, helping with product information and selection while identifying and developing potential sales opportunities. This is an excellent opportunity for someone who combines strong administration and attention to detail with a confident, friendly approach to customers.

Job Responsibilities

Identify and process incoming sales leads to maximise potential opportunities.

Register new projects and maintain accurate information within the CRM system.

Support customers with product information, selection and general sales enquiries.

Complete product sizing processes to recommend appropriate solutions.

Follow up marketing campaigns and events to identify and qualify new opportunities.

Maintain and cleanse CRM data to ensure accurate customer and project records.

Support external sales teams with customer information, quotations and sales pipelines.

Provide professional customer support across telephone, email and other communication channels.

Skills & Knowledge Required

Demonstrate excellent written and verbal communication skills.

Deliver a positive, professional and customer-focused service.

Maintain strong attention to detail across administrative and system-based tasks.

Manage a varied workload with a flexible and proactive approach.

Have CRM experience, ideally Dynamics 365 – desirable.

Have SAP or similar ERP system experience – desirable.

Possess HVAC, building regulations or technical product knowledge – advantageous.

Show an eagerness to learn and develop technical product knowledge.

The successful Sales Support Advisor will receive 25 days’ holiday, pension, Health Cash Plan, Cycle to Work Scheme, Employee Discount and Values Award scheme.