Sales support administrator

Job Title: Sales Support Administrator Location: Hemel Hempstead Hours: 9-5:30 Monday- Friday Full time office based Salary: 27,000Are you a confident, organised, and customer-focused professional with experience in B2B sales support or administration? We are looking for an Order Fulfilment / Sales Support Specialist to provide exceptional support to our Account Managers and ensure a seamless customer experience. This is a hands-on, varied role perfect for someone who thrives in a fast-paced environment and enjoys being part of a collaborative team.The Role: You will be responsible for managing the end-to-end sales order process, ensuring accuracy, timeliness, and excellent service at every stage. This role involves direct interaction with both internal teams and customers, processing orders, managing enquiries, and supporting bespoke solutions. There is scope for training, but a strong administrative and customer service background is essential.Key Responsibilities:Take ownership of the order fulfilment process, from receipt of orders to dispatch and proof of delivery.Maintain proactive communication with Account Managers, internal teams, and customers to keep everyone informed.Create work orders and specifications for bespoke solutions, coordinating with the warehouse team for timely delivery.Coordinate direct-to-site shipments where required.Build and maintain knowledge of products and services to identify upsell opportunities.Ensure high levels of accuracy, efficiency, ..... full job details .....