Sales Support Administrator

Planning Support AdministratorSlough / Burnham Area£27,000 - £30,000 per annumAn established and growing services and solutions provider is seeking a Planning Support Administrator to join its Support Division.This is a key role within the Service Team and would suit someone who enjoys working in a fast-paced environment, is highly organised, and takes pride in delivering excellent customer service. While relevant experience is beneficial, a positive attitude, willingness to learn, and a commitment to supporting both clients and colleagues are essential.About the RoleReporting to the Helpdesk Supervisor, you will work closely with the service team to plan and coordinate call-outs, maintenance works, installations, projects, and remedial works. You will ensure effective use of resources, support cost control, and make sure engineers are fully prepared and equipped for each site visit.The role is varied and may also include supporting wider business initiatives, such as attending client or internal team meetings outside of the office when required.Key ResponsibilitiesMonitor and respond to inbox and telephone enquiries promptlyPrioritise and escalate urgent or complex queries appropriatelyMaintain clear communication with customers and internal stakeholdersPrepare and issue completed engineer reports to clientsLiaise with engineers to resolve queries or obtain clarificationsIssue accurate booking confirmations, clearly outlining dates, times, and servicesManage amendments and ..... full job details .....