Sales Representative

OverviewOur client is seeking a customer-focused and commercially minded Customer Sales Representative to join their contact centre team. This role combines sales, customer service and account development, helping customers identify the most suitable products and services while delivering an excellent customer experience.Salary: £24,979.50 per annum plus PRP. OTE up to £33,379.50 annually.Location: Hybrid - Norwich (70% in office)Key RequirementsEssential ExperiencePrevious sales, contact centre, customer service or account management experience.Experience handling inbound and outbound customer enquiries.Proven ability to achieve or exceed sales targets and KPIs.Experience using CRM systems to manage customer interactions.Strong administrative and record-keeping skills.Good working knowledge of Microsoft Office applications.Essential SkillsExcellent verbal and written communication skills.Strong relationship-building and customer engagement abilities.Confident closing sales and identifying upselling and cross-selling opportunities.Active listening and needs-analysis skills.Ability to negotiate effectively while maintaining a positive customer experience.Strong organisational and time management skills.High attention to detail and accuracy.Ability to manage challenging conversations professionally and empathetically.Self-motivated with a proactive approach to achieving goals.Personal AttributesCustomer-centric and service-driven.Commercially aware with a strong sales ..... full job details .....