SALES PROGRESSION ADMINISTRATOR

Clark James Recruitment are working with a highly professional Estate Agency business.

Our client is looking to recruit a Sales Progression Administrator to join the business.

Role

• The Sales Progression Administrator is a vital role within our team, tasked with ensuring the seamless progression of property sales from offer to completion whilst upholding high standards of compliance, organisation, and client service.
• This role demands a proactive, detail-focused individual who can multitask, communicate effectively, and utilise systems to support team objectives.
• In return, we provide a supportive work environment, opportunities for professional development, and incentives for outstanding performance.

Responsibilities

• Sales Progression: Efficiently progress sales from offer to completion, ensuring timely return of forms, drafts, searches, and mortgage offers. Negotiate where required, analyse surveys, and guide clients towards exchange and completion.
• Compliance: Keep abreast of legislation, including health and safety, GDPR, and AML. Ensure the office remains fully compliant and verify that brochures adhere to CPR standards (including Swift QR Code/link).
• System Utilisation: Effectively use Reapit for call dates, reminders, file notes, and correspondence. Fully employ progression milestones and the Mortgage page to track and manage sales.
• Organisation: Manage emails, clear voicemails, and maintain accurate daily task sheets. Allocate tasks promptly, prioritise work under pressure, and ensure general office maintenance, including stock levels and accurate message-taking.
• Client Interaction: Maintain a professional telephone manner (answering within three rings), present a smart appearance, and communicate confidently at all levels. Deliver friendly, approachable service to clients.
• Quality Control: Ensure branch windows, webpages, social media, and property details are free from spelling or grammatical errors and feature high-quality photos. Maintain meticulous attention to detail across all tasks.
• Pipeline Management: Accurately forecast completions, meet branch targets, and proactively address challenging files to keep sales on track.
• Incentives & Opportunities: Contribute to team KPIs through solicitor/survey referrals and Google Reviews. Build confidence in using systems to maximise incentive opportunities.

Required Skills

• Technical Proficiency: Competent in Microsoft Word, Excel, PowerPoint, and Teams. Able to navigate and update the company CRM, write power reports, and use AI tools to tailor the Business Information Base (BIB) to office needs.
• Multitasking & Time Management: Ability to prioritise tasks, meet deadlines, and work efficiently under pressure whilst maintaining punctuality.
• Communication: Friendly, approachable, and able to converse professionally with clients and colleagues at all levels.
• Attention to Detail: High standards in quality control, ensuring accuracy in all documentation, communications, and property presentations.
• Problem-Solving: Ability to identify and resolve issues in sales progression, ensuring timely resolution of challenges.

Candidate

• Previous Administration experience essential.
• previous Estate Agency experience an advantage however, not essential as full training is provided.
• Excellent communication skills.
• Excellent attention to detail.
• Ability to work within a busy team environment.

What We Offer

• Excellent basic salary: Salary level dependent on experience.
• Incentives: Financial and recognition-based rewards for achieving KPIs, such as solicitor/survey referrals and Google Reviews.
• Training & Support: Access to comprehensive training resources and mentorship from experienced team members to help you excel in your role.
• Career Development: Opportunities to develop skills, take on additional responsibilities, and progress within the company through our development framework.
• Collaborative Environment: A friendly, team-oriented workplace where your contributions are valued, and your ideas are encouraged.
• Tools & Resources: Access to industry-leading CRM systems, AI tools, and office resources to support your work.