Sales Order Processor

Job Opportunity: Sales Order Processor
 
About the Role
 
My Key Recruitment is looking for a proactive Sales Order Processor to join a busy sales support team in Birmingham. This role is central to ensuring that customer orders are placed and managed efficiently, while providing excellent service and support to clients across the UK.
You will act as a key point of contact for customers, handling queries, processing orders, and supporting a team that prides itself on delivering high standards of service.
 
Key Responsibilities

• Process all customer communication (mail, fax, e-mail, telephone, web) promptly and accurately.
• Ensure verbal and written orders are correctly captured and managed.
• Adhere to delivery procedures and internal policies at all times.
• Follow all checking, verification, and authorisation procedures, escalating any issues to your line manager.
• Develop detailed knowledge of products and services to provide accurate information to customers.
• Ensure team members adhere to credit, returns, and special order policies.
• Achieve individual and team targets consistently.
• Maintain confidentiality of customer data and ensure company systems and paperwork are secure.
• Provide cover support to other business units or teams when required.
• Comply with all health and safety requirements.
• Deliver exceptional customer service at all times.

Person Specification
 
Competencies:

• Business Awareness
• Collaborative Team Working
• Problem Solving
• Customer Commitment

Skills & Knowledge:

• MFG Pro knowledge or similar ERP systems
• Familiarity with CRM processes
• Complaint handling
• Microsoft Office (Excel, Word, PowerPoint)

Experience:

• Exposure to a broad range of business functions within a sales process
• Customer service experience
• Must have sales order processing experience

How to Apply
 
If you are an organised, customer-focused professional looking to join a supportive team, contact Michael at My Key Recruitment by emailing your most recent CV to (url removed).

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