Sales Order Administrator

Role OverviewThe Order Management Specialist is responsible for the accurate and timely processing of customer orders, supporting the business from order receipt through to fulfilment readiness. The role focuses on maintaining high data quality, effective stock allocation, and clear coordination with internal teams to ensure customer and operational requirements are met.This position is well suited to someone with strong attention to detail, good system skills, and experience working in transactional or operational support environments.Key ResponsibilitiesProcess customer orders end-to-end, including order entry, validation, amendments, cancellations, and reprocessingAllocate stock in line with availability, priority rules, and fulfilment guidelinesMaintain accurate order, customer, and product data within ERP and CRM systemsMonitor open orders and backlogs, supporting SLA adherence and operational targetsIdentify and resolve standard order issues such as pricing discrepancies, stock shortages, delivery changes, and credit queriesLiaise regularly with Sales Support, Credit and Collections, Supply Chain, Field Stock Management, Customer Care, and Order Fulfilment teamsEscalate complex or high-risk issues where necessary to minimise service impactFollow documented processes and support consistency, compliance, and audit requirementsContribute to process improvement initiatives aimed at reducing errors and improving efficiencySkills and ExperienceExperience in order management, ..... full job details .....