Sales Order Administrator

Sales Order Administrator / Customer Service Coordinator Birmingham Business Park, B37 Mon - Fri, 9am - 5pm Overview: Our well-established professional client is a key player in their field. Even with their substantial growth over the years they have retained their culture and ethos of a friendly and professional family business. They are looking for a Customer Service Co-Ordinator / Sales Order Process Administrator to process customer and supplier orders, delivery requests and accounts to ensure that customer needs and service levels are achieved. Duties will involve: Create and update orders and delivery requests in accordance with the Company s procedures Develop and maintain good and effective working relationships between customers, suppliers and sales staff Support the sales teams in their objectives Ensure prompt action and progress of call offs and queries received from customers, suppliers and sales staff Check customer and manufacturer acknowledgements Monitor customer credit status in conjunction with Head Office and ensure that company Credit Control procedures are always adhered to Work with colleagues to achieve team objective and KPI targets General office duties such as visitor reception, admin and filing Essential Experience: Well-developed telephone call handling skills Have excellent written and oral communication skills Must be able to communicate effectively and be polite and assertive when required Experience of processing information using systems ..... full job details .....