Sales Order Administrator - Hybrid Working

Berry Recruitment are NOW hiring for a committed and experienced Customer Service Administrator to work for a company in Abingdon, OxfordshireRole: Sales Order AdministratorSalary: 28,000 per annumLocation: Abingdon, OxfordshireHours: 9am - 5pm, Monday - FridayKey Responsibilities of the Customer Service Administrator: Processing orders received from customers via emailProcessing orders received from customers via amazon portalAssist in the effective liaison, support and assistance between customer services department and Rest of organisation (particularly sales department)Maintaining mechanisms for surveying and measuring customer satisfaction and disseminateFeedback to the appropriate internal entitiesUsing the crm system to manage the functions of receiving, assessing, analysing, resolving and Documenting customers'' issues and complaints in accordance with agreed requirementsGenerate daily metrics report and send it to the ceo and finance managerAssist with issuing credit note requests and follow the process of getting these approved (by sales Director, finance manager and ceo)Achieve agreed personal targets and assist to achieve cs team targetsEnsure compliance to relevant codes, legislation, and procedures including health and safetyMaintain accurate records/documentation associated with your workImmediately report problems/failures that may impact on the organisation and/or its customers to Line managerContribute towards the smooth running of the teamAdhere to all ..... full job details .....