Sales Operations Manager Manchester The Role The role of the Sales Operations Manager is to manage a team of SDRs and to assist the Head of Department to guide the Small and Medium Business (SMB) Sales Team (Inbound, Outbound, Expansion) to success. You will be responsible for SMB Sales growth by assisting SDRs, driving and motivating successful sales and new business month on month. Responsibilities Responsible for the delivery and improvement of the SMB Sales team through management and coaching of a team to provide an excellent onboarding experience Will directly manage a team of 10-15 with varying levels of expertise Responsible for recruitment, reward and development of own team Establish and maintain a performance management framework for the team You will report to the SMB Head of Sales What you''ll be doing: Motivate the team to maintain high morale, low absenteeism and turnover Manage resources and prioritise workloads within the Department to ensure achievement of sales targets Coach team members through regular 1:1 and bi-annual reviews to identify and address development needs and construct development plans which will build a high-quality team Monitor team performance and output through use and analysis of performance and quality data, to set or adjust targets and measure success against them, and raise the standards in the team Ensure quality staff are recruited into the department by interviewing and other recruitment tools together with HR ..... full job details .....