Sales Operations Manager

Join us and lead the team driving customer engagement for the NICEIC a trusted name in the electrical industry. We re looking for a confident, data-driven Sales Operations Manager for a 9-month fixed-term contract to lead our Outbound Sales Executives and shape how we engage with prospective and existing customers. You ll oversee daily team performance, refine processes, and make sure every interaction reflects the quality and integrity of the NICEIC brand. What you ll be doing Lead, coach and develop a team of Outbound Sales Executives to deliver excellent customer experiences and achieve activity and conversion targets. Use performance data and call monitoring to identify opportunities for improvement and provide constructive coaching and feedback. Oversee outbound campaigns, call flows, and sales scripts to drive consistency and conversion. Collaborate with Marketing and Corporate Solutions teams to maximise lead quality and campaign effectiveness. Monitor and report on team KPIs, conversion rates, and customer engagement metrics. Champion a customer-focused approach that builds trust and loyalty, while maintaining compliance and professionalism. Support the implementation of new tools and systems, ensuring team readiness and smooth adoption. What we re looking for Proven experience leading a high-performing sales or customer contact team. Strong leadership, coaching, and communication skills. Confidence using CRM systems and sales performance dashboards. Organised and ..... full job details .....