Sales Office Manager
Location: Wakefield
Package: Basic salary up to £40,000 plus, bonus/OTE and flexible benefits package, up to 27 days holiday (plus bank holidays and additional annual leave purchasing scheme)
Sector: Packaging Distribution


Protecting what matters, together
We`re dedicated to protecting what matters most - our people, our customers, our communities, and the environment. At Macfarlane Packaging, our commitment to customer satisfaction, sustainability and continual improvement creates a highly collaborative, supportive, and friendly workplace where you can unpack a career that grows.

With history stretching back over 75 years, we offer stability whilst always striving for continual growth. Our fast-paced, results-driven approach will challenge and often stretch you, but it will also give you opportunities for personal and professional development. Every colleague has the chance to directly influence our success, leading to real job satisfaction and achievement, at all stages of your career.

We provide competitive pay and personalised incentives, alongside adaptable benefits to make your rewards package go further. And additionally, the way we work prioritises work-life balance and flexibility, empowering our colleagues to manage what is most important to them. Our business values commitment, diligence, teamwork, adaptability, and a thirst for learning... so if this sounds like you, come and join us to help drive change that enables businesses to plan for a better future.

The Sales Office Manager Role
As our Sales Office Manager, you will manage and lead the internal sales team at our local site, ensuring that sales activities are maximised targets are exceeded. You will be responsible for setting and monitoring all individual and team targets, implementing full performance management and development initiatives, including training and coaching. Furthermore, you will ensure that the highest standard of sales support, administration, and customer service is maintained at all times. You will be able to leads by example, demonstrating strong leadership qualities and promoting a positive and motivated work environment within the local sales team.

Sales Office Manager Key Responsibilities * Team Management, to include establishing targets and objectives, conducting Performance and Development Assessments, and fostering opportunities for professional development and coaching.
* Setting and agreeing sales targets and pricing strategies to maximise profitability while maintaining competitiveness.
* Ensuring proactive utilisation of CRM (Microsoft Dynamics) by the internal sales team to diligently follow up on all sales opportunities, enquiries, and quotations.
* Taking a proactive role in developing existing accounts, identifying and capitalising on opportunities for up-selling across the product portfolio, while also encouraging team members to do the same.
* Undertaking performance management processes as necessary to drive continuous improvement and maintain high standards of performance within the team.
* Actively involved in team recruitment processes when required, contributing to the selection and onboarding of qualified candidates.
* Overseeing all sales administration processes to ensure timely and efficient completion, utilising CRM (MS Dynamics) and internal systems for streamlined operations.
* Generating and submitting relevant reports within designated timescales to monitor sales input, invoicing, and margins, taking corrective action, as necessary.
* Collaborating with Sales Executives, participating in customer visits as required to strengthen client relat