Sales Office Administrator

Job Description: Sales Office Administrator
Salary: up to £28,000
Location: Bromsgrove
Employment Type: Full-time

The Sales Office Administrator provides essential administrative and operational support to the sales team, ensuring smooth office operations and efficient sales processes. This role is responsible for managing documentation, coordinating communication, maintaining customer data, and supporting the sales team in achieving revenue targets.

Key Responsibilities

. Manage incoming calls, emails, and correspondence for the sales office.
. Schedule meetings, appointments, and travel arrangements for sales staff.
. Maintain office systems, supplies, and filing (digital and paper-based).
. Prepare and process proposals, contracts, quotations, and sales documents.
. Update and maintain customer and sales data in the CRM system.
. Assist in order processing, invoicing, and coordination with finance.
. Support sales representatives by handling routine customer inquiries.
. Compile, update, and distribute sales performance reports.
. Track and monitor sales metrics (leads, opportunities, conversions).
. Act as the first point of contact for clients when sales staff are unavailable.
. Provide professional, timely responses to customer inquiries.
. Escalate issues to the relevant salesperson or manager as needed.
. Ensure sales documentation and processes comply with company policies and regulations.
. Liaise with finance, operations, and other departments to coordinate activities.

Qualifications & Requirements

. Proven experience in an administrative or office support role (preferably in sales).
. Strong organizational and time management skills with attention to detail.
. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and CRM software.
. Excellent verbal and written communication skills.
. Ability to work independently and as part of a team in a fast-paced environment.
. Customer service orientation with problem-solving abilities.

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