Sales Office Administrator

Overview

Delivering excellent customer service, this dynamic role involves handling a high volume of incoming calls and emails from customers, taking sales orders, and inputting these into the computer system for processing.

• Processing sales orders received via emails, faxes, and phone calls.

• Checking that all orders have been correctly input onto the computer system.

• Liaising with customers and depot staff regarding orders and delivery issues.

• Coordinating with stock control.

• Answering general enquiries as required.

• Providing cover for Reception, including answering the switchboard.

• Organising run-outs as required.

• Investigating customer credit on accounts and taking appropriate action.

• Working to daily and weekly deadlines to ensure products are distributed on time.

• Assisting in the correct distribution of invoices.

• Taking part in ad-hoc projects.

• Contributing to a positive working environment.

• Carrying out any other duties as required by Senior Management.

• Proven experience delivering excellent customer service, ensuring queries and complaints are resolved promptly.

• Strong understanding of the importance of exceeding customer expectations and a drive to deliver service excellence.

• Exceptional telephone manner.

• Strong organisational skills with the ability to prioritise and meet deadlines.

• Professional and clear communication skills, both verbal and written.

• Ability to adapt positively to new processes and procedures.

• A proactive “can do” attitude with a commitment to seeing tasks through to completion.

• Strong teamwork skills with the ability to multi-task effectively.

• Excellent interpersonal skills.

• Ability to remain calm under pressure and use initiative.

• Creative problem-solving to improve the customer experience.

• High attention to detail with accurate data entry skills.

• Willingness to learn, develop, and adapt.

• Previous experience in a Sales environment.

• Strong IT skills, particularly with MS Word, Excel, and Outlook.

Interested! Please call Multistaff on (phone number removed) press option 2 and ask for Freddie.