Sales Office Administration Officer

Sales Office Administration Officer

Location: Castleford (WF10) - relocating to Normanton (WF6) in Dec/Jan
Hours: Monday-Thursday 8:30am-5:00pm, Friday 8:30am-4:00pm
(39 hours/week)
Pay Rate: £13.50 per hour

Join Our Client Team

We''re looking for a proactive and detail-oriented Sales Office Administration Officer to join our dynamic team. This is a key role within our customer service and sales support function, working closely with internal departments and external partners to ensure smooth operations and exceptional customer experience.

What You''ll Be Doing

Sales andamp; Purchase Administration

• Process and manage sales and purchase orders in our ERP system
• Handle customer quotes, acknowledgements, and tender files
• Ensure accuracy in pricing, VAT, and incoterms
• Communicate effectively with customers and internal teams

Shipping andamp; Export

• Coordinate shipments and logistics
• Liaise with warehousing and distribution teams
• Track deliveries and resolve shipment queries

Invoicing andamp; Payments

• Generate and distribute customer invoices
• Follow up on advance payments and order-related transactions

Customer Service andamp; Support

• Register and follow up on customer complaints
• Maintain accurate customer records and databases
• Archive documents in line with audit and compliance standards

Cross-Team Collaboration

• Work closely with Sales, Technical, Supply Chain, HR, and Finance teams
• Build strong relationships across departments and with customers

Compliance andamp; Continuous Improvement

• Follow company policies, health andamp; safety regulations, and ethical standards
• Contribute to a culture of collaboration, accountability, and improvement

What We''re Looking For

• Minimum 3 to 4 years'' experience in office administration or business support
• Strong attention to detail and organisational skills
• Excellent communication and customer service abilities
• Proficient in ERP, CRM, and Microsoft Office tools
• Fluent in English (additional languages a plus)
• Commercial awareness and a proactive mindset
• Ability to work independently and as part of a team

Why Join Us£

• Supportive and collaborative work environment
• Opportunity to work with international teams and departments
• Stable hours and competitive pay
• Be part of a company driving innovation and excellence

Ready to apply or want to learn more£
We''d love to hear from you!