Sales manager

Sales Manager - Required for this luxury niche travel company based in central London. The role is hybrid, 3 days in the office and 2 days from home, Monday to Friday. Looking after a team of 120 reservations/Customer service agents Sales management in travel is a must, salary around 40k plus 12k bonus plus some amazing benefitsSales managers duties-Providing direct support to the sales team, around 10/12 people focusing on coaching , call monitoring, and maintaining overall standards -Ensure KPIs and sales goals are met including sales targets, conversions rates, quality scores and customer satisfaction scores-Conduct regular performance evaluations and coaching sessions-Provide immediate feedback and correction actions to address performance-Foster a positive and motivational team -Perform regular call listenings and provide feedback -Provide regular reports to senior management on team performanceSales managers skills required-Sales management/Team leader experience within the travel industry-Experience running a team within a call centre environment or retail shop -2nd European language would be great but not a must-Experience setting a help the team achieve targets, KPIs, call conversations etc-Happy working on a hybrid basis-Able to train for the first 2 weeks in their European head office -Ideally some cruise knowledge would be a major plus Additional information-Great benefits including private health care, life assurance, income protection, fantastic group pension ..... full job details .....