Sales Manager

We are currently recruiting for an experienced Sales Manager to oversee, manage and lead a busy Sales Team. You will be working alongside other Sales Managers, to ensure daily performance targets are achieved. 

About the Sales Manager role:  

• Basic salary is £55 - £59K per annum + upto 5% Bonus 
• Excellent Benefts & Incentives
• 40 hours per week, across 7 days between 8am-8pm
• Based in Swindon (office Based role)
• Permanent role 

Duties / Responsibilities for the Sales Manager role:

• Manage a team of approx 6-7 Sales Advisors
• Achieve company sales KPI’s through the successful conversion of enquiries.
• Prepare, deliver and motivate sales staff for the day ahead ensuring communication of key messages.
• Ensuring a prompt response to inbound telephone and email enquiries.
• Compiling and analysing sales figures – daily, weekly and monthly.
• Collecting customer feedback and market research.
• Feedback to the Product Department on calls received and obstacles which you have had to overcome.
• Attend “bridging” meetings to share information with other departments to benefit the result.
• Constantly evaluate success of the sales team through call listening and feedback on success and development areas.
• Monitoring individual’s and team’s QA, and error scores with an eye for accuracy.
• Report on staff attendance, absence, and completion of Return-to-Work meetings.
• Own pre and post sales related customer escalations in a timely, professional manner.

Experience / Attributes required for the Sales Manager role:

• Ensure highest level of service provided to deliver an exceptional customer journey.
• Proven track record in delivering sales results to company KPI’s.
• Excellent communication skills both written and verbal, with strong interpersonal skills.
• Be able to demonstrate and analyse open, sell and close processes in line with Company expectations and deliver sales structure coaching where needed.
• Embrace change when new strategies are introduced by the business.
• Always maintaining a high motivation and positive atmosphere within the sales office.
• A confident, resilient individual with a friendly, approachable personality.
• The ability to be flexible, decisive and quick-thinking.
• Self-motivated with a positive outlook and a clear focus on high quality and business profit.
• Able to work extended hours on occasions when required.
• Ability to work well under pressure.
• Able to understand profit and loss calculations and basic business finance, e.g. gross margin percentages and calculations.
• Experience within the travel industry is desirable but not essential 

If you have experience of leading a Sales Team then we would love to hear from you!