Sales Executive

Sales Executive Department: Vehicle Sales (New and Used) Reports To: Sales Manager / Head of Business Role Purpose The Sales Executive is responsible for selling new and used vehicles while delivering an exceptional customer experience. The role focuses on understanding customer needs, presenting suitable vehicle and finance solutions, and achieving volume, margin, and customer satisfaction targets in line with dealership and manufacturer standards. Key Duties and Responsibilities Sales Performance Sell new and used vehicles to private and business customers Achieve monthly sales targets for volume, margin, and product penetration Promote finance, insurance, and add-on products in line with FCA requirements Customer Experience Deliver a professional, friendly, and consultative sales experience Understand customer needs and recommend suitable vehicles Carry out vehicle demonstrations and test drives Manage the sales process from initial enquiry through to vehicle handover Lead and CRM Management Handle inbound and outbound sales enquiries Accurately record customer interactions and progress on the CRM system Maintain follow-up activity to maximise conversion and retention Stock and Presentation Maintain high standards of vehicle presentation on the forecourt and online Support stock management, pricing, and vehicle preparation processes Compliance and Standards Follow dealership sales processes and manufacturer brand standards Ensure FCA, ..... full job details .....