Sales Customer Service Advisor

Are you looking for a new Sales Customer Service position? If you are passionate about helping customers and would like to service customers of a well-known household brand, Red wants to speak with you!
Red Recruitment is recruiting Sales Customer Service Advisors to work in a customer service centre in Birkenhead. You will be working for one of the UKs highest quality outsourcers on a permanent basis.
The hourly rate is -12.21 per hour and this is a full-time, office-based role Monday to Saturday, 8am - 9pm (40 hours per week).
Benefits and Package for a Sales Customer Service Advisor:
- Salary: -12.21 per hour + -300 monthly commission
- Hours: Monday to Saturday, 8am - 9pm, 40 hours per week (working 5 days out of 7 on a rota basis)
- Contract Type: Permanent
- Location: Birkenhead
- Start date: 18th August
- -300 monthly commission
- Health and wellbeing support
- Pension scheme
- Exclusive discounts and financial support
- 28 days annual leave
Key Responsibilities of a Sales Customer Service Advisor:
- Delivering exceptional service to customers over the phone
- Assisting with a wide range of enquiries, including billing questions, technical support for mobile and broadband, and general account management
- Efficiently troubleshooting and resolving customer issues, always aiming for a first-contact resolution
- Proactively identifying sales opportunities during customer interactions, such as recommending upgrades, cross-selling additional products
- Achieving and exceeding sales, retention, and customer satisfaction targets
- Clearly explaining complex product information and technical details to business customers
- Maintaining accurate customer records and ensuring data privacy and compliance
- Collaborating with internal teams to resolve more complex issues and ensure a seamless customer journey
Key Skills and Experience of a Sales Customer Service Advisor:
- You should have a clear desire to work in customer service
- Ideally, you will have a strong sales aptitude and target-driven mentality
- You should be passionate about helping customers to a high level
- You must have excellent communication skills
- Being reliable is essential
- Being IT proficient is required as you will be using various systems
If you are interested in this temporary position and have a desire to provide customer service on the telephone, Red would love to speak with you!
Please apply now!
Red Recruitment (Agency)