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Permanent

Sales Customer Service Advisor

Bidston
money-bag £12.21/hour
Posted Yesterday

Are you looking for a new Sales Customer Service position? If you are passionate about helping customers and would like to service customers of a well-known household brand, Red wants to speak with you!

Red Recruitment is recruiting Sales Customer Service Advisors to work in a customer service centre in Birkenhead. You will be working for one of the UKs highest quality outsourcers on a permanent basis.

The hourly rate is -12.21 per hour and this is a full-time, office-based role Monday to Saturday, 8am - 9pm (40 hours per week).

Benefits and Package for a Sales Customer Service Advisor:

  • Salary: -12.21 per hour + -300 monthly commission
  • Hours: Monday to Saturday, 8am - 9pm, 40 hours per week (working 5 days out of 7 on a rota basis)
  • Contract Type: Permanent
  • Location: Birkenhead
  • Start date: 18th August
  • -300 monthly commission
  • Health and wellbeing support
  • Pension scheme
  • Exclusive discounts and financial support
  • 28 days annual leave

Key Responsibilities of a Sales Customer Service Advisor:

  • Delivering exceptional service to customers over the phone
  • Assisting with a wide range of enquiries, including billing questions, technical support for mobile and broadband, and general account management
  • Efficiently troubleshooting and resolving customer issues, always aiming for a first-contact resolution
  • Proactively identifying sales opportunities during customer interactions, such as recommending upgrades, cross-selling additional products
  • Achieving and exceeding sales, retention, and customer satisfaction targets
  • Clearly explaining complex product information and technical details to business customers
  • Maintaining accurate customer records and ensuring data privacy and compliance
  • Collaborating with internal teams to resolve more complex issues and ensure a seamless customer journey

Key Skills and Experience of a Sales Customer Service Advisor:

  • You should have a clear desire to work in customer service
  • Ideally, you will have a strong sales aptitude and target-driven mentality
  • You should be passionate about helping customers to a high level
  • You must have excellent communication skills
  • Being reliable is essential
  • Being IT proficient is required as you will be using various systems

If you are interested in this temporary position and have a desire to provide customer service on the telephone, Red would love to speak with you!

Please apply now!

Red Recruitment (Agency)

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