Sales Coordinator
Location: Newcastle
Package: Basic salary up to £27,000 - £30,000 dependent on experience, plus Bonus/additional OTE and flexible benefits including up to 27 days holiday (plus bank holidays and additional annual leave purchasing scheme)
Sector: Packaging distribution


Protecting what matters, together
We`re dedicated to protecting what matters most - our people, our customers, our communities, and the environment. At Macfarlane Packaging, our commitment to customer satisfaction, sustainability and continual improvement creates a highly collaborative, supportive, and friendly workplace where you can unpack a career that grows.

With history stretching back over 75 years, we offer stability whilst always striving for continual growth. Our fast-paced, results-driven approach will challenge and often stretch you, but it will also give you opportunities for personal and professional development. Every colleague has the chance to directly influence our success, leading to real job satisfaction and achievement, at all stages of your career.

We provide competitive pay and personalised incentives, alongside adaptable benefits to make your rewards package go further. And additionally, the way we work prioritises work-life balance and flexibility, empowering our colleagues to manage what is most important to them. Our business values commitment, diligence, teamwork, adaptability, and a thirst for learning... so if this sounds like you, come and join us to help drive change that enables businesses to plan for a better future.

The Sales Coordinator Role
As a Sales Coordinator, youll play a key role working alongside the external representative on the area offering support and optimising territory sales. Acting as the main point of contact for customer accounts, youll oversee day to day admin tasks, raising orders, raising and chasing quotations alongside reviving lapsed accounts and identify opportunities through strategic up-selling and cross-selling. Key part of the role is being proactive in making outbound calls to existing and new customers.

Sales Coordinator Key Duties * Conduct sales activity, proactively developing existing accounts by identifying and seizing opportunities for up-selling and cross-selling across the product portfolio.
* Utilise CRM system (MS Dynamics) to diligently follow up on all new and existing sales leads, enquiries, and quotations.
* Take initiative to contact lapsed and underutilised accounts to promote the breadth of Macfarlane`s product and service offerings.
* Conduct proactive sales calls to explore opportunities for new business, generating valuable sales leads.
* Handle customer queries and orders whilst always maintaining exceptional levels of customer service.
* Collaborate closely with Sales Executives, providing them with necessary assistance.
* Collaborate with credit control to promptly resolve queries, engaging with customers when necessary.
* Process all sales administration and customer orders accurately, efficiently, and in a timely manner, utilising the relevant systems
* Foster and maintain a comprehensive knowledge of all packaging solutions, actively sharing insights and expertise with colleagues.
* Liaise closely with the site purchasing team to ensure accurate product ordering at optimal prices.
* Coordinate with Logistics/Warehouse to uphold a 24/48-hour delivery schedule as expected by customers.
* Can work well as part of team or independently
* Able to adapt and adjust to different solutions as well as effectively communicate and engage with others
* Dynamic and forward thinking


What you will bring