Sales Coordinator

Your new company A leading manufacturing company is seeking to recruit a Sales Coordinator on a permanent full-time basis to support their internal Sales Team. The company prides itself on its innovative approach to product design and manufacturing, along with an excellent reputation for high quality customer service. The working pattern for this role is 08:30am - 5pm Monday to Friday, with an hour''s lunch break. However, can be flexible around this and can offer hybrid working when required and agreed. Your new role As Sales Coordinator, you will be expected to support the internal sales and office team, receiving and processing customers orders. Supporting the commercial team by providing excellent customer service Providing customers with documentation requested Updating the system with customer information Responding to customer enquiries Raising customer orders and sending customer order acknowledgements Raising customer trials and making samples Raising customer complaints and consulting with the commercial team Monitoring the sales departments open complaints task and ensuring they are completed to a timely manner Attending NCR meetings weekly To schedule regular customer service review meetings with existing business Ensuring all customer finance queries are resolved by liaising with the Finance team and attending credit control meetings Communicating courteously over the telephone and via e-mail with customers Attend training required to further develop skills and ..... full job details .....