Sales Coordinator

12 Month Temporary Contract

Escape Recruitment Services is working with our manufacturing client based in Edinburgh to recruit an experienced Sales Coordinator to join their established and supportive sales team on a 12 month temporary contract to cover maternity leave.

This role offers flexibility around hybrid working once the initial training period in complete.

What you''ll be doing:

• Managing incoming enquiries for the sales team
• Identifying customer requirements and technical specifications, working cross-functionally with internal teams to build accurate sales quotations
• Coordinating the quotation process, gathering input from teams such as production and procurement in a timely manner
• Processing sales orders through the ERP system, ensuring all teams understand customer requirements and deadlines
• Monitoring the sales order through the supply chain to ensure timelines are met
• Communicating with customers throughout the order lifecycle, resolving issues and managing expectations
• Providing admin support for customer issues and coordinating with teams including production, quality and engineering through to resolution
• Attending weekly sales meetings and providing updates to support wider team activity

What we''re looking for:

• Experience in a similar role such as Customer Coordinator, Sales Administrator or Internal Sales
• Previous experience in a manufacturing environment would be beneficial, but full training will be provided
• Excellent customer service skills, with the ability to support both internal and external stakeholders
• Strong communication skills, confident dealing with international teams to gather information for customer requests and quotations
• Confident IT skills, this should include MS Office, ERP &/or CRM database systems
• A proactive team player with a flexible, can-do attitude
• Highly organised, detail-focused, and comfortable solving problems independently