Sales Contact Centre Team Leader

Sales Contact Centre Team Leader - Join Our Leadership Team!£30,000 - £35000Didsbury ManchesterFull-Time Managing 1 Team Leader and 10 AgentsWe''re looking for an experienced and inspiring Senior Team Leader to help drive performance, elevate customer experience, and create a positive, supportive team culture. If you''re passionate about coaching others, leading from the front, and influencing operational success, this role is for you. About this a Sales Contact Centre Team Leader RoleAs a Senior Team Leader, you''ll provide day-to-day leadership to a small but high-performing operational unit.You''ll support and develop a Team Leader, coach frontline agents, and act as a crucial link between operational teams and senior management. Your leadership will help create structure, consistency, and a motivated team environment. Key Responsibilities for this Senior Sales Contact Centre Team LeaderLeadership and People ManagementProvide daily guidance and leadership to the Team Leader and agents.Carry out regular 1:1s, supporting performance, wellbeing, and development.Role model fairness, professionalism, and consistent behaviours.Support both TL and agents with attendance, conduct, and performance matters.Coaching and DevelopmentCoach the Team Leader on leadership capability, coaching quality, and people management.Support agents through call listening, side-by-side coaching, and skills development.Identify training needs and produce development plans.Ensure accurate and ..... full job details .....