Sales Consultant

The OpportunityWe are looking for a dedicated individual, with a passion for luxury, to join us as a Sales Consultant at our Heathrow, World Duty Free terminal counters. This is a full-time role, working 37.5 hours per week. Please note that World Duty Free operates from 5am to 11pm, so shift times may vary to meet business needs.As the face of our brand, you will provide excellent customer service and detailed product knowledge. Using a personalized selling approach, you will manage the customer journey from start to finish, including offering sensorial experiences such as fragrance consultations and hand and arm massages. You will also assist with general store tasks, including stock management, cleaning, and replenishment.What we are looking forWe seek individuals with excellent communication skills, confidence, and a positive, can-do attitude. A high standard of personal grooming, a passion for luxury, and alignment with our brand values are essential. You should work well in a team, be motivated to achieve store and personal KPIs, and be flexible to meet business requirements.What we can offer youAn annual salary of £27,69050% staff discount on Molton Brown products22 days holiday plus Bank HolidaysA day off for your birthdayMonthly store bonus scheme up to 0.35% of retail salesQuarterly product allocation of up to 5 Molton Brown itemsAccess to discounts and cashbacks from high street retailersEnhanced family leaveHealthcare planWellbeing supportRecognition awardsSeason Ticket Loans / Cycle To Work SchemeCompany pension schemeOngoing development opportunities to enhance your skillsA workplace where your voice mattersLearning and growth opportunities within our business and brandsMolton Brown is part of Kao, founded in Japan in 1887. Kao is committed to making a positive difference through high-quality products and services, creating a Kirei Life — a beautiful life respecting consumer needs and the planet. Our philosophy, the Kao Way, guides us to act with integrity, innovate bravely, and foster trust and respect.How we work: Recognized among the World''s Most Ethical Companies for 19 consecutive years, we are a purpose-driven organization with strong values. We prioritize quality and environmental care, encouraging employees to shape their careers actively. We collaborate to achieve our goals and deliver the best for our customers.Hiring Process: We embrace diversity and individual personalities, believing it makes us stronger. Applications from all backgrounds are welcome.Want to learn more? If you feel as unique as our products and want to discover why 33,000 people worldwide have chosen a career with us, visit

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