Sales Co-ordinator

Job Title: Sales Co-ordinator

Location: West Lothian

Salary: -26,000 - -30,000 per annum

Overview: An exciting opportunity has arisen for a driven Sales Co-ordinator to join a highly reputable, market-leading specialist builders merchant at their branch in West Lothian. Supplying high-quality roofing materials to trade professionals, contractors, housebuilders, and specialist roofing companies, our client operates an extensive nationwide network of over 100 branches across the UK.

This is a permanent, full-time role offering clear career progression within an established business. As a Sales Co-ordinator, you will be the central point of contact for customer inquiries, working closely with trade counter, warehouse, and external sales teams to maximize every sales opportunity while maintaining long-standing customer relationships. If you have a background in merchanting or the wider construction industry and thrive in a fast-paced sales environment, this is an excellent opportunity to build a rewarding career.

Key Responsibilities:

• Engaging professionally with trade customers via telephone, email, and face-to-face at the trade counter.

• Accurately processing customer orders and providing clear, competitive price quotations.

• Maximising every sales opportunity through proactive up-selling and cross-selling suitable products and accessories.

• Proactively contacting lapsed and prospective accounts to generate new business opportunities.

• Maintaining strong, lasting relationships with key accounts and trade contractors.

• Collaborating closely with warehouse staff and external sales representatives to ensure accurate order fulfilment and smooth delivery schedules.

• Actively contributing to a safe, positive, and collaborative working environment across the branch.

Requirements:

• Previous sales or customer service experience within a builders merchant, trade counter, or the broader construction industry.

• Around 2 years of industry-related sales or merchanting experience is highly advantageous.

• Strong verbal and written communication skills paired with a customer-first mindset.

• Excellent IT and numeracy skills with strong attention to detail when inputting and processing orders.

• Proven ability to build effective relationships with customers, team members, and suppliers alike.

• A proactive, team-oriented attitude with a genuine enthusiasm and willingness to learn and progress.

Benefits:

• Competitive salary

• Working hours: Monday to Thursday 7:00am - 4:30pm, Friday 7:00am - 4:00pm.

• Generous holiday allowance of 25 days plus 8 bank holidays, with branch closure over the Christmas period.

• Generous company pension scheme with up to 7.5% employer contribution.

• Life assurance cover (up to 4x basic salary).

• Participation in the Company Share Incentive Plan.

• Exclusive employee discount scheme covering top high street and online retail brands.

• Structured career development and continuous training via an in-house Sales Academy, Apprenticeship schemes, and on-demand learning platforms.

To apply, please submit your CV to (url removed) or alternatively call the office on (phone number removed). KBB Recruitment are acting as the employment agency for this vacancy. Applicants must have the legal right to work in the UK unless otherwise stated.