Sales and Service Team Leader

New Head of Sales Vacancy, as Sales and Service Team Leader, your primary objective is to drive commercial performance by enhancing the sales team''s effectiveness, maximising booking conversion, and fostering repeat business. This role combines leadership, operational oversight, and customer excellence to ensure seamless sales execution and service delivery.The Job:Foster a high-performance culture through daily engagement, positive reinforcement, and an open-door communication style.Align customer demand with team capacity, ensuring appropriate staffing and shift coverage, ensuring productivity is maximized by lead volume per agent.Manage the team rota and holiday requests to maintain service levels and operational performance.Communicate clear performance expectations and targets.Oversee quality control across all communication channels, ensuring responses are relevant, well-written, and on brand.Monitor and encourage commission generation per agent, supporting performance optimisation.Oversee the performance and functionality of communication tools.Ensure fast, comprehensive, and professional responses to all customer enquiries.Continuously identify opportunities to enhance workflow efficiency or improve sales conversion.Collaborate with the wider team to design and refine daily, weekly, and monthly reporting tools.Provide a weekly report outlining individual and team performance (including sales volumes, conversion rates, and agent productivity).Cultivate strong ..... full job details .....