Sales and Service Administrator

Sales and Service AdministratorSalary: £28,000 per annumLocation: Moulton Park, Northampton (office-based)Hours: Monday to Friday, 9:00am-5:00pm (35 hours per week)Contract: PermanentAbout the RoleWe are seeking a proactive and customer-focused Sales and Service Administrator to join a growing medical technology business.This varied role sits at the heart of the operation, supporting both customers and field service engineers while ensuring orders, deliveries and service activities run smoothly. You''ll be the key link between customers, engineers and internal teams, helping to deliver an exceptional customer experience.Key ResponsibilitiesProcess customer orders using SAGE 200 and Microsoft 365Provide professional customer support via phone and emailCoordinate service activities and support field engineersLiaise with customers regarding orders, deliveries and service visitsManage stock records and assist with stock takesPick, pack and dispatch medical equipment when requiredProduce shipping labels and documentation, including international shipmentsSupport invoicing and payment follow-upsMaintain accurate records and resolve customer queries efficientlyAbout YouYou will be organised, adaptable and enjoy working in a fast-paced environment where no two days are the same.Ideally, you will have:Previous experience in sales administration, customer service or service coordinationExcellent organisational skills and attention to detailA professional and confident telephone ..... full job details .....