Our successful and growing hotel client in Cardiff are seeking an experienced Reservations and Sales Supervisor to join them on a permanent basis. We are seeking a candidate who has a proven experience within the hotel industry, who knows what it means to deliver great hospitality and loves working with customers.What you''ll be doing:You will be the first point of contact for all clients, ensuring the customer journey from point of initial enquiry through to pre-arrival and post departure courtesy calls meets a first class standard.Delivering consistent standards to ensure customers have an excellent experience. You will support to monitor and adjust pricing strategies across all advertising channelsGrow the business through proactive sales and effective conversion of enquiries, offering great options to clients.Development of new corporate accounts through strategic co-ordinated sales, delivering first class standards and customer service.Process day to day bookings and placement of reservations whilst taking a proactive role in up-selling opportunities.Skills and Experience:Knowledge of the local area including up-coming events in Cardiff.Clean driving licence with access to your own vehicle.A great memory - to remember returning guests!Identify new business, be aware of the local market and competition.Strong Sales skills and confident in conducting telesales activity.Ability to understand client needs and promote the services that we offer.Ensure quotes and bookings ..... full job details .....