Our client are looking for a dedicated Sales and Operations Manager to oversee their Sales department and ensure they provide the best customer service in the Retail industry. The successful candidate will have excellent communication skills, a positive attitude, and a passion for providing top-notch customer service.Client DetailsThis role is within a well-established, medium-sized retail company based in Hove. The organisation takes pride in its welcoming, supportive environment and commitment to employee satisfaction.DescriptionDevelop and implement customer service policies and proceduresDriving sales performance through implementing effective sales strategiesHandle complex customer complaints and issuesProvide training and support to team membersWork closely with other departments to ensure a consistent customer experienceAnalyse customer feedback and purchasing trendsDrive continuous improvement in the Sales departmentRepresent the company at industry events and conferencesProfileA successful Sales and Operations Manager should have:A proven track record in a Sales and Operations Management role within the retail industryExceptional communication and interpersonal skillsStrong leadership and team management abilitiesAbility to handle stressful situations and remain patient and professionalExcellent problem-solving skills and a customer-focused approachA passion for delivering high-quality customer serviceJob OfferA competitive salary in the range of 32,000- 35,000A ..... full job details .....