Sales and Customer Service Specialist

Love Niche Travel sales and have a passion for providing excellent service? Passion for the great outdoors? This bespoke Travel company offering a niche outdoors product are looking for a keen Sales and Customer Service Specialist to join their growing team. Offering a competitive salary and some amazing benefits this company offer a unique and fun working experience. JOB DESCRIPTION:Developing an in-depth and detailed understanding of all tours in all destinations to advise enquirers which tour is most suitable for them.Customer relationship management - building strong relationships with each customer and responding to all queries throughout the customer journey cycle; from first enquiry, through booking, post-booking, going on tour, post-tour feedback, and repeat bookingSales generation - leverage all customer points of contact generated through marketing initiatives from both new and repeat customers to achieve monthly sales targetsCustomer information management - ensure timely and accurate completion of all customer information in our booking and CRM systemWorking in close collaboration with colleagues in operations and international partners to ensure the smooth running of all tours and delivery of exceptional experiences for all customersAssisting guides in welcoming riders to our HQ at the start of Scottish toursWorking closely with the marketing team to ensure marketing and sales strategies are aligned EXPERIENCE REQUIRED:We are looking for an experienced sales ..... full job details .....