Sales and Customer Service Leader

We re looking for an ambitious Sales and Customer Service Leader to help drive a high-performing, customer-focused support function. In this role, you ll lead from the front, creating a proactive, solutions-led culture where strong communication, accountability, and teamwork are key.You ll support and develop a team of advisors, ensuring enquiries are handled efficiently while maintaining excellent customer experiences and strong commercial awareness. Working closely with leadership, you ll help embed clear standards, motivate the team to achieve targets, and encourage confident decision-making that benefits both customers and the business.This is a fantastic opportunity for someone who enjoys developing people, thrives in a fast-paced environment, and wants to play a key role in shaping a motivated and collaborative team. Key Responsibilities Lead and develop the customer support function to ensure consistent delivery of high-quality, commercially focused service and strong client outcomes. Champion a proactive, conversation-led approach to customer engagement, positioning phone communication as the primary channel for enquiry handling, relationship development, and conversion. Foster a results-driven team environment that emphasises accountability, responsiveness, and a clear understanding of individual contribution to business performance. Monitor and drive team performance across key metrics including enquiry handling, conversion, revenue generation, customer ..... full job details .....