Sales and Customer Service Administrator Location: Cambridge (Hybrid: Office-based Tuesday to Thursday) Hours: Full-time, 37.5 hours per week Salary: £26,000 £28,000 per annum A growing organisation in the chemical sector is seeking a Sales and Customer Service Administrator to join its internal sales office team. This hybrid role blends sales support and customer service responsibilities, contributing to high levels of customer satisfaction while supporting the wider sales operation. The successful candidate will be part of a dynamic team and act as a key point of contact for customers, ensuring orders are processed accurately, inquiries are handled efficiently, and opportunities for growth are explored. The role requires frequent use of SAP and Salesforce, so experience with CRM systems is essential. Key Responsibilities: Handle incoming sales orders, delivery issues, and general customer queries with accuracy and professionalism Communicate directly with customers regarding invoice payments and delivery arrangements Raise credit notes and investigate customer complaints in a timely manner Escalate service issues through appropriate internal channels when needed Share customer feedback with product and sales teams to drive continuous improvement Support sales managers with administrative tasks such as booking appointments, sending quotes, and managing customer correspondence Conduct lead generation and follow-up on inbound sales inquiries using a variety of platforms ..... full job details .....