Sales and Customer Service Coordinator

Hours: Full Time Monday - Friday 9:00am - 5:00pm Location: Leicester (Office-based during training, then Hybrid) About the Company Our client is a well-established and growing business committed to delivering excellent customer service and high-quality solutions to its customers. Due to continued growth, they are looking for a proactive and organised Sales and Customer Service Coordinator to join their team. The Role As a Sales and Customer Service Coordinator, you''ll be the first point of contact for customers, managing enquiries and supporting the sales process from initial enquiry through to booking. This varied role combines sales, customer service, administration, and scheduling to ensure a smooth and professional customer experience. You''ll prepare quotations, process payments, coordinate bookings and diaries, update the CRM system, maintain accurate records, and work closely with the operations team to ensure services are delivered efficiently. You''ll also support the day-to-day running of the office through general administrative duties while identifying opportunities to upsell additional services. Following successful training, you''ll work a hybrid pattern of 3 days in the office and 2 days from home, with a company laptop and mobile phone provided. The role also includes participation in a 1 in 4 on-call rota, with additional pay. Key Responsibilities Respond to inbound customer enquiries via telephone and email. Build rapport with customers and convert ..... full job details .....