Sales and Customer Service Administrator

Sales and Customer Service Administrator Exeter Office-Based Free Parking Available£25,000 - £28,000 DOE Benefits 20 days holiday plus Bank Holidays, increasing to 25 days plus Bank Holidays after probation Company pension scheme Private healthcare cash plan Regular team events and social activities Supportive and welcoming working environment Ongoing training, development, and career progression opportunities The Opportunity An established and growing business within the retail sector is looking to recruit a confident and enthusiastic Sales and Customer Service Administrator to join its friendly team in Exeter. This is a fantastic opportunity for someone who enjoys working with customers, thrives in a busy environment, and is keen to develop their career within a successful and supportive organisation. The Role As a Sales and Customer Service Administrator, you will play a key role in supporting customers, handling sales enquiries, and providing essential administrative support across the business. Key Responsibilities Deliver exceptional customer service via telephone, email, and occasional face-to-face interactions. Manage inbound sales enquiries and identify opportunities to upsell and cross-sell products where appropriate. Build and maintain strong relationships with customers, suppliers, and colleagues. Handle customer queries and complaints professionally, ensuring a positive resolution. Develop strong product knowledge to provide accurate advice and support. ..... full job details .....