Sales and Customer Service Administrator

Job Title: Customer Service AdministratorLocation: BrownhillsSalary: £28,177.50 per annum (£12.75 per hour)Hours: Monday to Friday, 8:00am - 5:00pm (42.5 hours per week)Contract: 12-week Temporary to PermanentAbout the RoleWe are currently recruiting for a Customer Service Administrator to join a busy and supportive customer service and sales team based in Brownhills.This is a full-time position involving order processing, customer communication, and administrative support to ensure smooth day-to-day operations and excellent customer service delivery.The role will initially be temporary for 12 weeks via Hariley Solutions, with weekly pay during this period. Following successful completion, the role will transfer into a permanent position directly with the client.Key ResponsibilitiesProcess customer orders accurately via email and internal systemsRespond to customer enquiries across email, telephone, live chat, and social mediaManage order updates, delivery tracking, and back ordersResolve customer queries, complaints, and order discrepancies efficientlyLiaise with internal departments to ensure smooth service deliveryMaintain accurate records using CRM and internal systemsAbout YouPrevious experience in a customer service or administrative role is essentialStrong communication skills (written and verbal)Excellent attention to detail and organisational abilityAbility to multitask in a fast-paced environmentConfident using CRM systems or similar softwareA proactive and ..... full job details .....