Sales and Customer Service Administrator

Sales and Customer Service AdministratorWe are looking for a motivated and customer-focused Sales and Customer Service Administrator to join our busy team. This is a fast-paced role that combines customer service, sales support, and administration, where you will be responsible for handling enquiries, processing orders, preparing quotations, and ensuring customers receive an excellent service from initial contact through to delivery.The successful candidate will thrive in a sales-driven environment, possess excellent communication skills, and be confident managing multiple customer enquiries while maintaining a high level of accuracy and professionalism.Hours: Mon-Thurs 8:00am-5:00pm Fri 8:00am-4:30pm Benefits: On-site parkingKey ResponsibilitiesProcess customer orders swiftly and accurately, ensuring a smooth customer experience from enquiry through to delivery.Handle incoming sales enquiries via telephone and email, responding promptly and professionally.Convert customer enquiries into orders by understanding requirements and recommending suitable products and solutions.Prepare competitive quotations and actively follow up opportunities to maximise order conversion.Provide customers with product information, pricing, availability, lead times, and delivery updates.Offer suitable alternatives when products are unavailable, ensuring customer requirements are still met.Deliver exceptional customer service, aiming to achieve high levels of customer satisfaction at all ..... full job details .....