Sales and Customer Operations Supervisor

Our client, a successful and expanding retail business based in Cheltenham, is currently seeking a Sales and Customer Operations Supervisor to join their team on a full-time, fixed-term maternity cover contract. This is an excellent opportunity to become part of a friendly, customer-focused organisation that values teamwork, service excellence and professional development.The successful Sales and Customer Operations Supervisor should have:Previous experience within a retail, showroom, customer service or sales environmentA proactive and customer-focused approach with a passion for delivering exceptional serviceStrong communication skills and the confidence to build rapport with customers and colleagues alikeExperience supporting, mentoring or coordinating a small team within a busy customer-facing settingGood organisational and administrative skills with the ability to manage multiple priorities effectivelyIn this role, the Sales and Customer Operations Supervisor will be responsible for:Supporting the smooth day-to-day running of the showroom and customer service functionProviding expert guidance and assistance to customers, helping them make informed purchasing decisionsCoordinating customer orders, appointments, deliveries and follow-up communicationsAssisting with team scheduling, coaching and performance support to ensure excellent service standardsMaintaining an attractive showroom environment and ensuring company procedures are followed consistentlyOur client is ..... full job details .....