Sales and Commercial Admin Executive

Overview

SALES AND COMMERCIAL ADMINISTRATION EXECUTIVE£30,000 | London UK, On-Site -There is an option for this role to be worked 2 days a week remotely once training is completed.City Cruises UK is part of the City Experiences division of the Hornblower Group, a global leader in world-class experiences and transportation services. We operate public dining and sightseeing cruises as well as private charters for corporate events, birthday parties, weddings, or other special occasions across London and York.The Sales and Commercial Administration Executive role works across our sales and commercial functions and owns a range of data insights and administrative functions to support our growth goals. The post holder can expect exposure to many areas of the business.

Responsibilities

Commercial insights

Maintain a range of dashboards which give insights into the health of our business.

Monitor 3rd party sales assets (mainly websites but could include print assets) to ensure information and prices are accurate and up to date

Regular price and competition analysis to ensure our offering remains competitive

Monitor and collate customer reviews from 3rd party platforms and distribute with suggestions for improvements.

Collate ad hoc data as requested to assist the business in decision-making

Sales administration

Distribute rates and content to new and existing partners.

Assist trade partners with bookings and queries

Ensure all contact with trade partners is logged in Salesfore

Issue tickets to third parties, ensure records are up to date and liaise with finance team for reconciliations.

Self-Biller reconciliation and resolution (working closely with credit control)

Act as the internal owner for our b2b booking platform. Ensure partners have access to inventory and highlight any fixes or enhancements to the appropriate teams. Train partners in the use of this system and ensure they adopt best-practices

Be the first point of contact for a range of internal teams (finance, fandb) to answer any questions related to third-party sales

Host familiarization trips for sales partners.

Other duties

Monitor FandB reports

Chase outstanding payments

Support across the departments when required on project work

Requirements and Qualifications

Educated to degree level, ideally within a travel/tourism or business related discipline

One year work experience in travel / leisure / hospitality

Proficient in MS Office, particularly Excel

Self starter with ability to plan and prioritise own workload

Excellent written and verbal communication skills

Excellent attention to detail and committed to data accuracy

Past experience using Salesforce advantageous

Employment type: Full-time | Seniority level: Entry level | Job function: Business Development and Sales | Industries: Travel ..... full job details .....