Sales & Customer Support Executive

Are you a passionate and people-focused individual with a knack for building relationships and delivering top-notch service? We''re looking for someone who thrives in a fast-paced environment to join a friendly and collaborative sales support team.
This is a varied role with a balance of customer service and sales administration. You’ll be working closely with new and existing customers, mostly over the phone and via email, ensuring they receive accurate information, quick responses, and solutions that work for them.

Key Responsibilities:

• Processing quotes and customer orders from email and phone enquiries
• Answering incoming calls professionally, building rapport with customers
• Handling pricing, negotiation, and follow-up of quotations
• Resolving customer queries and complaints within your level of responsibility
• Taking part in outbound sales campaigns to strengthen relationships and grow sales
• Supporting the trade counter and occasional customer meetings or visits
• Liaising with internal departments to check stock, production timelines, and deliveries

• Excellent telephone and written communication skills
• Confident, friendly, and professional manner
• Good attention to detail and the ability to work under pressure
• A team player with initiative and the ability to problem-solve
• Organised and able to manage multiple tasks simultaneously
• Good working knowledge of IT systems (Microsoft Office, email, etc.)
• Previous experience in sales or customer service (ideal but not essential – training is provided)

• Salary £26,000 - £32,000
• Quarterly performance-related bonus scheme
• 20 days annual leave + bank holidays (with a holiday bonus scheme based on years of service)
• On-site parking, canteen, and facilities
• Clear progression and development opportunities