We are looking for a sharp minded, confident Sales and Service Administrator for a growing engineering/manufacturing company experiencing a considerable growth phase over the last few years. This is a Permanent job role, office based only and working hours from 9-5pm Monday to Friday. The Role: As a Sales Administrator, your primary focus will be on delivering excellent customer service throughout the sales process. You will act as a key point of contact for our clients, ensuring their enquiries, orders, and aftersales needs are handled professionally, promptly, and accurately. Key Responsibilities: Handling incoming customer enquiries via phone and email with a friendly, helpful approach Processing sales orders and managing order updates clearly and efficiently Preparing and sending quotations, invoices, and other related documents Maintaining accurate and up-to-date customer records Following up with customers regarding quotations, lead times, and aftersales support Liaising with internal teams to ensure customer requirements are met Supporting the sales team with day-to-day administration tasks Taking ownership of customer issues and following through to resolutio What we''re looking for: Proven experience in a Customer Service, Sales Support or Administrative role Strong interpersonal and communication skills with a genuine passion for helping customers Highly organised, with great attention to detail and an ability to manage multiple tasks Confident and professional ..... full job details .....