Sales Administrator

Sales Administrator

Leeds | £ Full-Time, Permanent | Office-Based
Salary: £28,000 per annum
Hours: Monday to Thursday, 8:30am - 5:30pm | Friday, 8:30am - 4:30pm
Location: Leeds

Join a Successful and Growing Organisation

An exciting opportunity has arisen for an experienced and customer-focused Sales Administrator to join a well-established and expanding organisation based in Leeds.
This is a varied and fast-paced role where you''ll play a key part in delivering outstanding customer service, processing orders, and supporting customers throughout their journey. If you''re highly organised, detail-oriented, and enjoy building strong customer relationships, this could be the ideal next step in your career.

The Role

As a Sales Administrator, you will be responsible for ensuring customer enquiries, orders, returns, and quotations are handled efficiently and professionally. You will work closely with customers and internal teams to deliver a first-class service while supporting the continued growth of the business.

Key Responsibilities

• Acting as the first point of contact for customer enquiries via telephone, email, and online channels.
• Processing customer orders accurately and efficiently.
• Taking customer payments and ensuring transactions are completed correctly.
• Managing stock enquiries, returns, and replacement requests.
• Arranging collections and coordinating the return of damaged or faulty goods.
• Taking ownership of customer queries and providing effective solutions.
• Developing a strong understanding of products and services to confidently support customers.
• Identifying opportunities to upsell and promote relevant products and special offers.
• Preparing accurate and competitive quotations.
• Raising purchase orders where required.
• Assisting customers at the trade counter during busy periods.
• Providing general administrative support to the wider team.

About You

To be considered for this position, you will ideally have:

• A minimum of 2 years'' experience in sales order processing.
• A minimum of 2 years'' experience using Sage software (essential).
• Experience within technical sales, security products, or a similar industry.
• Excellent communication and customer service skills.
• Strong attention to detail and accuracy.
• The ability to manage multiple priorities and meet deadlines.
• A proactive and self-motivated approach to work.
• Strong relationship-building and problem-solving abilities.
• Experience managing customer expectations and resolving issues effectively.
• The ability to remain calm and professional in a busy environment.
• Good administrative and numerical skills.

What''s on Offer£

• Competitive salary of £28,000 per annum.
• Birthday leave.
• Holiday purchase scheme.
• Company events and hospitality opportunities.
• Free on-site parking.

Apply Today

If you''re an experienced Sales Administrator looking to join a dynamic and growing organisation where your contribution will be recognised and valued, we''d love to hear from you.

Application Questions

Please note this is a fully office-based role.

• Are you able to work Monday to Friday, 8:30am - 5:30pm (4:30pm finish on Fridays)
• Do you have a minim