Sales Administrator

Sales AdministratorLocation: Stoke-on-TrentSalary: Up to £30,000 per annum (DOE)Hours: Monday to FridayThe RoleAs a Sales Administrator, you will play a vital role in supporting the sales team and ensuring the smooth day-to-day running of operations. You will be responsible for managing customer enquiries, processing orders, and maintaining accurate records, while delivering a high standard of customer service at every stage of the sales process. This is an excellent opportunity for someone highly organised, proactive, and passionate about working in a fast-paced, sales-driven environment.Key ResponsibilitiesHandling incoming sales enquiries via phone and email in a professional and timely manner Processing customer orders accurately and efficiently using internal systems Preparing and issuing quotations, invoices, and other sales documentation Maintaining and updating customer records and databases Liaising with internal departments such as sales, logistics, and finance to ensure smooth order fulfilment Monitoring order progress and providing customers with updates on delivery timescales Supporting the sales team with administrative tasks, reports, and follow-ups Assisting with stock checks and coordinating with suppliers where required Resolving customer queries and issues promptly, ensuring a positive outcome Building and maintaining strong relationships with both new and existing customers Ensuring all documentation is accurate and compliant with company procedures ..... full job details .....