Sales Administrator

An excellent opportunity to join an industry leading business as a Sales Administrator to cover a 12-month maternity contract.

Working hours are 8.30am - 5.00pm (Mon-Thurs) and Friday 08.30am - 4.00pm.
There is the option of 1 day a week working from home after 3-6 months, subject to successful completion of training but this would not apply during times when other team members are on holiday due to on-site cover requirements.

Duties & Responsibilities:

Sales Order Processing

Process sales orders through the ERP system. ensuring everything is accurately received.
Confirm that all information needed by production, purchasing, and finance is complete and compliant with established procedures.
Identify and resolve any queries relating to lead times or product specifications by liaising with production or technical teams.
Provide prompt and accurate order acknowledgements to customers once all details have been confirmed.

Sales Enquiries/Quotations/Orders

Use standard or customer specific price lists to respond to sales enquiries from existing and prospective customers, providing quotations where appropriate.
For non standard products, bespoke specifications, bulk orders, or project based enquiries, refer to the Sales Manager or Directors for guidance or approval.
Maintain accurate records of all quotations, including supporting details, calculations, and assumptions, to ensure full traceability and enable effective future follow up.
Log and track all incoming enquiries and leads, ensuring they are recorded systematically for future reference, follow up activity, and audit purposes.

Account Management

Maintain strong, professional relationships with existing customers, providing regular updates on outstanding orders, lead times, and any other relevant information.
Address customer enquiries relating to pricing, specifications, technical matters, or general issues, consulting with colleagues or other departments where required.
Proactively update customers on the status of their orders and expected delivery dates to ensure clear communication and a positive customer experience.

General Office

Answer incoming telephone calls promptly and courteously, with the sales team taking primary responsibility for managing enquiries.
Send out literature, samples, and any other required information to customers as requested.
Support the preparation and delivery of trade shows, sales trips, and customer visits, and attend these events when required.
Welcome visitors to the premises and prepare refreshments when needed.
Share responsibility for general office duties, including photocopying, filing, preparing drinks, and other routine housekeeping and administrative tasks.
Undertake additional projects or duties as assigned from time to time.

The Candidate
Proven sales administration experience.
Be a professional and confident communicator, comfortable dealing with people at all levels.
Be diligent, accurate, and have strong attention to detail.
Be reliable and proactive with a strong work ethic.
Proficient user of Microsoft Word, Excel, and Outlook.
Someone with LinkedIn experience would be desirable.

Benefits
Tea/Coffee/Milk etc all paid for by company with a coffee machine on site free to use.
On site parking free of charge.

The Consultancy
Edwards & Pearce acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Edwards & Pearce is an Equal Opportunities Employer.