Sales Administrator

We are seeking a highly organised and detail-oriented Sales Administrator to join our dynamic sales team. This role is crucial in supporting our sales operations, ensuring smooth administrative processes, and contributing to a positive customer experience from initial inquiry through to order completion. The successful candidate will play a key role in maintaining efficient sales workflows and supporting the sales team in achieving their objectives.

Duties:

Order Processing: Accurately process sales orders, ensuring all details are correct, including pricing, product codes, delivery instructions, and customer information.

Quotation Support: Assist the sales team in preparing and issuing quotations, proposals, and tender documents.

Customer Communication: Serve as a primary point of contact for customer inquiries related to general sales support, providing timely and professional responses.

CRM Management: Maintain and update customer records, sales activities, and pipeline information within the CRM system (e.g., Workbooks).

Documentation & Filing: Manage sales-related documentation, contracts, and agreements, ensuring all records are organized and easily accessible.

Reporting: Assist in generating sales reports and providing data analysis to support sales forecasting and strategy.

Logistics Coordination: Liaise with Project Management to ensure timely dispatch and delivery of products, resolving any issues that may arise.

Invoice & Payment Support: Work closely with the finance department on invoicing queries and payment tracking related to sales orders.

Team Support: Provide general administrative support to the sales team, including scheduling meetings, managing calendars, and preparing presentations.

Problem Resolution: Proactively identify and resolve administrative issues that could impact sales efficiency or customer satisfaction.