Sales Administrator

Job Title: Sales AdministratorLocation: Farnworth, Bolton, BL4 0ANSalary: 28,000 - 30,000 per annumJob Type: Full time, PermanentWorking Hours: 38 hours per week (07:30 to 16:00 Monday to Thursday and 07:30 to 12:50 Friday)Based in Greater Manchester, Heatrod Elements are the UK''s leading manufacturer of heating elements and associated process heating equipment required for industrial heating applications.About the Role:To provide essential administrative and customer service support to the Engineering and Sales teams within a manufacturing environment. The role acts as a key link between customers, sales, production, and logistics, ensuring orders are processed accurately, customer queries are resolved efficiently, and service levels are consistently maintained.Key Responsibilities:Sales and Order Administration:Process customer orders accurately and efficiently using the company''s ERP or sales systemsPrepare sales quotations and follow up with customers as requiredLiaise with production and planning teams to confirm lead times and delivery schedulesMaintain accurate customer, pricing, and order recordsCustomer Service:Act as the primary point of contact for customer enquiries via phone and emailHandle order queries, delivery updates, and invoice discrepancies professionallyManage customer complaints and work with internal teams to achieve timely resolutionBuild and maintain strong customer relationshipsCoordination and Communication:Support Sales and Engineering teams ..... full job details .....